about delivery - header

About Delivery & Fulfilment

Holiday notification 

Dear customers, 
As you are aware of, Chinese New Year is coming. And as always, this brings lot of hecticness to logistics part. For us this is unfortunately the same.
Very last-minute we received the news that the cut-off time for parcels towards China has been advanced to tomorrow. From 13th till 23rd of February Hangzhou customs will be closed, there will be no process in China during this period. We will resume shipment to China on the 22nd of February. Meaning, all orders which are imported before 5 February 2018 7.00PM CET will be processed and shipped to China for delivery before Chinese New Year. And orders placed after 5 February 2018 7.00PM CET will be shipped out on 22nd of February.
We are sorry for this last minute announcement and for the inconveniences. If you have any questions, please don't hesitate and contact us. 
Meanwhile we will push our logistic partner to delivery all pending parcels asap.

Best regards, 
Original Baby Brands B.V.

OriginalBabyBrands.com is officially supported by PostNL, the official postal company in the Netherlands which ensures that the outbound route of all parcels from OriginalBabyBrands.com in The Netherlands are exclusively shipped through their trusted network. PostNL also ensures a solid and strong packaging, especially designed for OriginalBabyBrands.com.

PostNL’s end-to-end logistic solution allows for a quick and reliable door-to-door delivery for end-users in China. All parcels will be handled according to their optimal logistical solution. PostNL then ships the parcel containing your order by air at least 4 times per week from the Netherlands to China. When your parcel arrives in China, it will be transferred to domestic carrier partners (China Post EMS and SF Express) in China, with whom PostNL closely cooperates.




Our packaging is designed by PostNL with a high standard of quality to protect the milk powder products:

  • Strong and robust cardboard as outer box
We offer two types of packaging. One is the standard brown box (free of charge), the other one is the branded box with Dutch elements, PostNL and Nutricia logo's (€1 extra).You can choose the desired box during check-out. Note: we do not offer a branded box for 7-8 packs. If you select branded box for 7-8 packs, the parcel will still be shipped out using brown box and the €1 will not be refunded. This is what the boxes look like:

box examples

  • Customized fulfillment material according to the size of the product, 360° all-round fixing the products

We use the fulfillment methods of High Quality Carton, which has been carefully considered and tested by PostNL, and it can provide solid protection for products. 

box example

Content of the parcel

For each order, the packaging box contains:

1. The milk powder products you ordered.

2. Optional: A personal message from the buyer to the consumer, that can be enclosed without extra charges.

Read more about the packaging.

From now on there will NO LONGER be Nutrilon brochure in the parcel, meaning that your receiver in China will NOT receive this brochure. Please feel free to download the brochure (for free) and to share with your receivers.You could also contact our customer service to obtain the Nutrilon brochure.


Delivery methods & options

OriginalBabyBrands.com offers two delivery methods. Both delivery methods follow the maximum of 8 packs per week per receiver ID rule.

1. PostNL Standard Service (EMS) With PostNL Standard Service (EMS) your parcel is sent by international postal network EMS, in China your parcel will be delivered by China Post EMS. To this end, PostNL and China Post collaborate closely. This delivery option does not require specific data exchange with China customs. Therefore the personal ID number of the receiver in China is not requiered and there is no need to pre-register the products with China customs. Besides this, we do not charge Chinese customs tax during checkout for this shipping option.This makes for a very easy option. However when choosing this shipping option it could take longer for customs to release the parcel.


Please be aware that with PostNL Standard Service (EMS), Chinese customs is sometimes able to ask the receiver to pay taxes upon the parcel's arrival. The receiver will be notified by SMS and is obliged to pay this tax to Chinese customs. Therefore, the parcel's release will take longer. Please note: For parcels with PostNL Standard Service (EMS) as shipping option, China customs might return the parcel to NL directly if the value of the parcel is above the 1000RMB. Please keep the order value of an EMS parcel within 1000RMB to avoid this inconvenience. 


For PostNL Standard Service (EMS) we will charge a shipping fee based on the weight of the order.



2. PostNL Express (SF) With PostNL Express (SF) your parcel will be delivered by SF Express in China. To this end, PostNL and SF Express collaborate closely. These shipments are being cleared under commercial customs terms, meaning that specified data is required on the content of the order and the customer ID of the receiver is required. All data is administered by Chinese customs. This solution is the quickest solution.


When order 2-8 Nutrilon. We will charge you the mandatory 11.9% customs tax separately during checkout and pre-clear your parcel with China customs to guarantee speedy customs clearance upon arrival in China.


We do not charge shipping fees for PostNL Express (SF). It is free shipping.


Overview of shipping options:

shipping types - EN

Track & Trace

All your orders can be tracked by the Track & Trace website of PostNL either by you or your customer. 

You can easily find your track & trace numbers in “My Orders” in your profile page. Simply click on the Track & Trace link next to your order. You will be redirected to the official tracking page of PostNL with the shipping number already pre-filled. Click the search button and check the shipment status. The Track & Trace page is also available in Chinese. Visit the PostNL Track & Trace page. 

Learn more about how to track and trace.


Authenticity Checker

In order to facilitate you with an extra proof of authenticity, we developed a tool named Authenticity Checker, together with Nutricia. Here, you can enter your postal code and order number, after which you will be given direct access to the specifics of your order and the corresponding expiration date of each product.


That way, you can always be sure that the products you ordered are authentic. The link to our Authenticity Checker will not be shared with the end user by us. But you can choose to share the link of Authenticity Checker with your customer to provide them with extra comfort feeling about the authenticity of the products you ordered for them.



Once your order is shipped, for food safety reasons we do not accept any requests for returns. Any order returned after shipping will be destroyed by OriginalBabyBrands.com, and no refunds will be paid. So please make sure you use correct shipping address and other necessary information (e.g. mobile number, personal ID etc.).


Of course, if your order arrives or contains products in an unacceptable state, we will compensate you for the damage. Your parcel is insured for the full order amount. Depending on the situation we will ask you to provide us with proof of the defect or to let you send the products for review to our returns office in China.


Our highly standardized logistics flow does not allow to re-route parcels after you placed your order. If your pacel has not been processed yet, our customer service team will do their best to help you cancel the order before shipment. However, as soon as your order has entered the fulfilment proces we cannot cancel your order anymore. Please contact our customer service team in such a case.

Benefits of OriginalBabyBrands.com

Officially endorsed by Nutricia and PostNL

In order to provide a solution for the increasing demand for Nutrilon in China, OriginalBabyBrands.com has created a collaboration with Nutricia and PostNL. The result is a one-stop service that provides hassle free delivery of original Nutricia products to China usually within 6-10 working days(after dispatch from NL warehouse). Read more

One-stop service

We take care of everything for you; from purchasing the products to delivering your parcel in China. You no longer have to make trips to the supermarket or worry about logistics or purchasing. Read more

Carefree ordering and delivery within 6-10 working days

Our goal is to deliver your order at its destination in China within 6-10 working days (after dispatch from NL warehouse). Read more

Only for buyers in the Netherlands

OriginalBabyBrands.com is a dedicated service for everyone living in the Netherlands, who is looking for a reliable webshop to purchase Nutrilon for their personal network in China. We guarantee authentic Nutrilon products and hassle free, rapid delivery to friends and relatives in China. All orders are sent in neutral packaging without any reference to OriginalBabyBrands.com. There won't be any invoice inside the parcel. Read more

Best available expiration date

All Nutrilon products you purchase on OriginalBabyBrands.com are directly sourced from Nutricia. All the products have the best available expiration date at the moment of dispatch from Nutricia's warehouse to our warehouse. Our stock is replenished on a weekly basis. Read more

Chinese payment available

We provide you with common Chinese payment methods, e.g. Alipay and UnionPay. So it's more convenient for you to do transactions with your families and friends. Read more

Proof for authenticity: Authenticity Checker

In order to facilitate you and/or the receiver of your order with a proof for authenticity, together with Nutricia we developed a tool named Authenticity Checker. Here you can look up the exact composition of your order and best before date for each product. Read more

Solid and robust packaging

In order to prevent the products from being damaged in transit, PostNL uses solid and robust EPS packaging. This packaging ensures that the products reach the consumer in perfect state. No reference of OriginalBabyBrands.com is used on the packaging. Read more

Pick & mix

You are free to combine products as requested, with a minimum of 2 and a maximum of 8 products per week per receiver (personal ID). * Per week means 7 days from the order date. You can place multiple orders each week, as long as you support multiple people in your network.  Read more

Loyalty Program

Our brand new Loyalty Program offers more discounts for all customers! Based on your previous order amount and frequency, your next order can enjoy a special discount on top of our tier price. Discounts are up to 11.90%!    Read more


Add a personal message

We understand that you are keen to guarantee your network in China a trusted purchase experience. So we offer you the option of a personal, printed message in the box to inform the end-user that the parcel was shipped on your behalf. Read more 


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